INTRODUCTION
We extend a warm welcome to you as you visit our website at "azucash.com" and utilize our mobile application (collectively referred to as the "Website"). At Azucash, we deeply value your privacy and are dedicated to safeguarding your personal data. This privacy policy is designed to provide you with information on how we handle your personal data when you access our Website, regardless of your location, and to inform you about your privacy rights and the legal protections in place.
To ensure clarity and ease of navigation, we have structured this privacy policy in a layered format. You can conveniently click through to the specific sections outlined below. Additionally, we encourage you to refer to the Glossary section, which provides explanations for key terms used throughout this privacy policy.
Table of Contents
1. IMPORTANT INFORMATION AND WHO WE ARE
The objective of this privacy policy is to provide you with information regarding how Azucash collects and processes your personal data when you use our Website. This includes any data you provide to us when creating an account, signing up for our newsletter, using our content, services, and support services, as well as receiving marketing information.
We do not specifically target minors with our Website, and we do not knowingly collect personal data from children under 16 years of age or as defined by local legal requirements. If we become aware that we have mistakenly or unintentionally collected or received personal data from a child without appropriate consent, we will swiftly delete it. If you believe that we have mistakenly or unintentionally collected any information from or about a child, please contact us at [email protected].
It is essential that you read this privacy policy alongside any other privacy policy or fair processing policy we may provide on specific occasions when we collect or process your personal data. This will ensure you have a comprehensive understanding of how and why we use your data. This privacy policy complements other notices and privacy policies and does not supersede them.
Controller
azucash.com acts as the controller and is responsible for your personal data as outlined in this privacy policy. We have designated a data protection officer (DPO) who oversees questions related to this privacy policy. If you have any questions regarding this privacy policy or wish to exercise your legal rights, please contact the DPO using the provided details. Contact Details For inquiries concerning this privacy policy or our privacy practices, please contact our DPO using the following methods:
Data Protection Officer [email protected]
You have the right to lodge a complaint with a data protection supervisory authority if you believe that we have violated your privacy rights. However, we appreciate the opportunity to address your concerns before you file a complaint.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes We reserve the right to modify and update the content of this privacy policy. The revised privacy policy will be effective once it becomes available to you. We regularly review our privacy policy, and this version was last updated in 2023. It is important to ensure that the personal data we hold about you is accurate and up to date. Please inform us promptly if there are any changes to your personal data during your relationship with us.
Third-Party Links Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling such connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our Website, we encourage you to review the privacy policy of every website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, also known as personal information, refers to any information that can identify an individual. It does not include data from which the identity has been removed, such as Anonymous Data (as defined below).
We only process personal data of website visitors to the extent necessary for the functioning of the Website, provision of content, and services. Regular processing of personal data occurs only with the consent of the Website visitors.
We may collect, use, store, and transfer various types of personal data about you, which we categorize as follows:
We also collect, use, and share "Aggregated Data" such as statistical or demographic data for various purposes. Aggregated Data may be derived from your personal data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data in a way that directly or indirectly identifies you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.
Failure to provide personal data:
If we are required by law or under a contract with you to collect personal data and you fail to provide the requested data, we may not be able to fulfill the contract we have with you or provide you with the requested services, such as providing services to you.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We employ various methods to gather data from you and about you, including:
Direct interactions: You may provide us with Identity Data and Contact Data by completing forms or corresponding with us via mail, email, or other means. This encompasses personal data you provide when you:
Automated technologies or interactions: When you interact with our Website, we automatically collect Technical Data about your devices, computers, equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and similar technologies. Our Cookie Policy outlines your options for managing how we and our partners employ cookies and similar technologies for advertising purposes. Please note that you can delete your account at any time. Refer to our cookie policy for additional details.
Third parties or publicly available sources: We may receive personal data about you from various third parties (e.g., Google Analytics and Facebook).
4. HOW WE USE YOUR PERSONAL DATA
We will only utilize your personal information when permitted by law. There are several circumstances in which we may use your personal data, including:
To provide further clarity, we have outlined in a table format the specific purposes for which we intend to use your personal data. Each purpose is accompanied by the lawful basis for processing your data. If we are relying on more than one legal ground for processing your personal data, please feel free to contact us for further information.
| PURPOSE/ACTIVITY | TYPE OF PERSONAL DATA | LAWFUL BASIS FOR PROCESSING |
|---|---|---|
| Registration as a new User or Customer | (a) Identity Data Required (b) Contact Data Required | Carrying out the terms of our agreement with you. |
| Facilitating your utilization of our website to actively engage in our rewards program. | (a) Identity Data (b) Contact Data (c) Profile Data (d) Technical Data (e) Special Categories Data | (a) Contact Data (b) Profile Data (c) Technical Data (d) Special Categories Data |
| Effectively handling our interaction with you, which entails: (a) Informing you about any modifications to our terms or privacy policy. (b) Requesting your participation in leaving a review or completing a survey. | (a) Identity Data (b) Contact Data (c) Profile Data (d) Marketing and Communications Data (e) Special Categories Data | (a) Fulfilling our contractual obligations with you. (b) Ensuring compliance with legal requirements. (c) Serving our legitimate interests in an appropriate and balanced manner. |
| Continuously enhancing and refining our website and services for improved user experience. | (a) Identity Data (b) Contact Data (c) Profile Data (d) Usage Data (e) Marketing and Communications Data (f) Technical Data | (a) Carrying out the terms of our contractual agreement with you. (b) Necessary to pursue our legitimate interests, specifically in analyzing and understanding your usage patterns of our website, products, and services. |
| Managing and safeguarding our business and this website, which includes tasks such as troubleshooting, data analysis, testing, system maintenance, providing support, generating reports, and hosting data. | (a) Identity Data (b) Contact Data (c)Technical Data | (a) Essential to pursue our legitimate interests in operating our business, providing administrative and IT services, ensuring network security, preventing fraud, and facilitating business reorganization or group restructuring exercises. (b) Required to fulfill our legal obligations. |
| We provide you with relevant website content and advertisements, as well as evaluate and comprehend the efficacy of the advertising we deliver to you. | (a) Identity Data (b) Contact Data (c) Profile Data (d) Usage Data (e) Marketing and Communications Data (f) Technical Data (g) Special Categories Data | Essential for our legitimate interests, including studying customer usage of our products/services, enhancing and developing these offerings, expanding our business, and informing our marketing strategies. |
| Utilizing data analytics to enhance our website, products/services, marketing efforts, customer relationships, and overall user experiences. | (a) Technical Data (b) Usage Data (c) Special Categories Data | Essential for pursuing our legitimate interests, which involve identifying customer segments for our products and services, maintaining an updated and relevant website, advancing our business, and shaping our marketing strategy. |
| Providing personalized suggestions and recommendations for goods or services that align with your interests. | (a) Identity Data (b) Contact Data (c) Technical Data (d) Usage Data (e) Profile Data (f) Marketing and Communications Data (g) Special Categories Data | We require it for our justified interests (to enhance our products/services and expand our business). |
Marketing
We offer you choices regarding the use of your personal data for marketing and advertising purposes.
Promotional offers from us:
We analyze your Identity, Contact, Technical, Usage, and Profile Data to determine what products, services, and offers may be relevant to you (referred to as marketing). You will receive marketing communications from us if you have requested information from us or used our services unless you have opted out of receiving such communications.
Third-party marketing:
Before we share your personal data with any third party for marketing purposes, we will obtain your express opt-in consent. You can manage your personal data preferences in your account settings.
Opting out:
You have the option to stop receiving marketing messages at any time by accessing your account on the Website or using the opt-out function provided by Microsoft, Facebook, or Google.
Please note that opting out of marketing messages does not apply to personal data provided to us as a result of your selection of a digital asset, your experience, or other transactions on the Website.
Cookies:
You can configure your browser to reject or notify you about browser cookies. However, disabling or refusing cookies may limit access to certain parts of the Website or affect its functionality. For more information about the cookies we use, please refer to our cookie policy.
Change of purpose:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider another purpose that is compatible with the original one. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.
Please be aware that we may process your personal data without your knowledge or consent, in compliance with the aforementioned rules, where required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
In order to provide our services, we collaborate with third-party service providers. We may share your personal data with the following parties for the purposes outlined in the "Purposes for which we will use your personal data" section:
Linked Third-Party Websites:
• When you use third-party services or websites linked through our services, the providers of those services or products may receive information about you that we, you, or others share with them. Please note that when you use third-party services not governed by this privacy policy, their own terms and privacy policies will apply.
Sale of Business:
• In the event that we sell, transfer, or merge parts of our business or assets, we may disclose your personal data to the third parties involved in the transaction. If there is a change in our business, the new owners may use your personal data in the same manner described in this privacy policy.
We require all third parties to respect the security of your personal data and handle it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They are only authorized to process your personal data for specific purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
As an international company, we operate in multiple countries, and your data may be transferred and processed outside of your country of residence. We engage third-party service providers to process and store your information in various locations, including the United States, the European Union (EU), and other countries.
When we transfer your personal data to our affiliates outside the EU, we ensure that appropriate safeguards are in place to protect your information. We utilize standard contractual clauses, which have been approved by the European Commission, to maintain a high level of data protection and uphold your privacy rights.
If you would like more information about the specific contractual arrangements we have in place to safeguard your personal data when it is transferred outside the EU, please reach out to us via email at [email protected]. Additionally, you can access the standard contractual clauses approved by the European Commission at the following link: Link to the European Commission's website on standard contractual clauses.
Please contact us if you require further details regarding the mechanisms we employ when transferring your personal data out of the UK, and we will be happy to provide the necessary information.
7. DATA SECURITY
We have implemented robust security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and other third parties who require access for legitimate business purposes. These individuals and entities will process your personal data solely based on our instructions and are bound by strict confidentiality obligations.
We have established procedures to handle any suspected personal data breaches promptly. In the event of a breach, where legally obligated, we will notify you and the relevant regulatory authorities in compliance with applicable laws and regulations. Our priority is to ensure the security and confidentiality of your personal data and to keep you informed if there are any potential risks or breaches.
We take data security seriously and have implemented appropriate measures to safeguard your personal information.
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including any legal, regulatory, tax, accounting, or reporting obligations. If there is a possibility of litigation or in the event of a complaint related to our relationship with you, we may retain your personal data for a longer period.
To determine the appropriate retention period, we consider factors such as the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, the purposes of processing the data, the availability of alternative means to achieve those purposes, and the applicable legal, regulatory, tax, accounting, or other requirements.
You have the right to request the deletion of your data in certain circumstances (please refer to your legal rights below for more information).
In some cases, we may anonymize your personal data for research or statistical purposes. In such instances, the information will no longer be associated with you, and we may use it indefinitely without further notice.
Under certain circumstances, you have rights under data protection laws that allow you to exercise control over your personal data. To learn more about these rights, please click on the links below:
To exercise your data protection rights with us, please submit your request, including your first and last name, either by email to [email protected]. If you assert your rights against the data controller, we will process your personal data in order to respond to your request.
No fees are usually required
You are not required to pay a fee to access your personal data or to exercise any of the other rights mentioned above. However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request.
Information required from you
In order to confirm your identity and ensure that only authorized individuals access your personal data, we may need to request specific information from you. This is a security measure to prevent the disclosure of personal data to unauthorized individuals. We may also reach out to you for additional information related to your request in order to expedite our response.
Time frame for our response
We aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have made multiple requests, it may take us longer to respond. In such cases, we will notify you and keep you updated on the progress of your request.
10. GLOSSARY
Lawful Basis
Legitimate Interest: This refers to the interest we have as a business in conducting and managing our operations to provide you with the best service, product, and secure experience. Before processing your personal data based on our legitimate interests, we carefully consider and balance any potential impact on you, taking into account your rights. We do not use your personal data when our interests are outweighed by the impact on you unless we have obtained your consent or are obligated or permitted to do so by law. If you would like more information on how we assess our legitimate interests and their potential impact on you in specific activities, please contact us.
Performance of a Contract: This involves processing your data when it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.
Compliance with a Legal Obligation: This means processing your personal data when it is necessary to comply with a legal obligation imposed on us.
These lawful bases provide us with the legal justification to process your personal data in accordance with applicable data protection laws.
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